1 Bulk orders
If you’d like to order book in bulk (10 copies or over), please enquire and we can work favourable terms for you.
2 Privacy & security
We value your privacy, and you will only hear from us regarding your order.
3 Order confirmations
You’ll receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent with the goods. If we are unable to fulfil part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund you by the same method you paid us.
4 VAT & duty
The prices shown on the product pages include UK VAT (where applicable) at a rate of 20%, however most of our products are books (or products in which the main element is a book), which are zero rated. Our UK VAT number is 539118144.
5 Damaged or defective goods
We aim to supply top quality goods, which are completely free from defects in materials and workmanship, but we ask that you inspect your goods for defects or damage once you receive them. If it looks like there might be something wrong with your products, please notify us as soon as possible, so that we can arrange a full refund or replacement.
6 Non delivery
Please let us know if your order hasn’t been delivered within 10 days of our email confirming despatch. In the UK, books usually take between 2-5 days to be delivered to you, and for the rest of Europe please allow 10 days, but often books arrive much sooner. We can’t be responsible for lost parcels if you enter an incorrect delivery address on your order. Please check your order carefully before you submit it. If you do spot an error let us know as soon as possible so that we can do our best to rectify it.
Any problems or questions, please get in touch.